This proposal outlines 14 distinct initiatives mapped by implementation timeline and operational impact.

Standardizing Delivery

The Challenge: Delivery style and cut tile procedures are currently missing from the SOP. 'House Way Check' lacks mandatory confirmation by Pit Supervisors.

• Update active SOPs with specific game delivery guidelines.
• Enforce Supervisor confirmation for House Way.
• Ensure strict regulatory compliance across the entire floor.

Hardware Optimization

The Challenge: Drop boxes require frequent overnight changes due to rake accumulation. The money tongue is currently too long, causing jamming when the box is only half-full.

Paperless Operations

• Dynamic QR Integration: Replace physical, outdated table brochures with sleek, dynamic QR codes integrated into table signage.
• Instant Access: Players instantly download soft copies of rules, odds, and promotions directly to their devices.
• Brand Modernization: Promotes a highly professional, eco-friendly, and modern digital casino image.

Streamlining Hospitality

Current Bottleneck: Manual F&B ordering by Floor Supervisors or Customer Relations is slow and takes them away from game oversight.

• Develop web-based integration via the GTT system.
• Allow direct ordering via browser straight to F&B fulfillment staff.
• Significantly increases service speed for VIPs and reduces non-gaming workload for floor teams.

Real-Time VIP Transparency

Replace manual, printed transaction receipts with a fully integrated digital ecosystem utilizing the player membership mobile app.

• App auto-connects to location upon entering VIP zones.
• VIPs receive push notifications for rolling transactions instantly.
• Zero manual paper handling or printing delays.
• Future integration: GD/GP totals and targeted ads.

Self-Service Workflow

Shift changes, early outs, and sick calls currently overload Pit Control with manual call jobs.

Proposal: Launch a secure web app allowing staff to request and manage deployment changes directly via their team accounts. This ensures proper digital tracking, removes manual phone queues, and optimizes Floor Manager time.

Eliminating Blind Spots

Current Issue: Pits like L01-SBB3 and L01-SBB2 lack dedicated communication access. Supervisors must leave active games to locate an FM or a phone.

One-Click Table Rake

Enable CMS TTL to download CSVs directly. Use VBA macros to consolidate table rake and player ratings instantly, replacing slow table-by-table manual searches.

Cross Fill & Credit

Configure printers to link and print at both the localized Zone Pit and the Cage simultaneously. Provides instant authentication and slashes transport delays.

Minimizing Setup Disruption

Tournament Pits (C03/C04) currently require massive physical setup, often forcing early closure of main road operations.

• Strategic Reconfiguration: Set up vertical C02 & C03 behind main floor tables.
• Zero Downtime: Eliminates game type configuration delays.
• Visual Appeal: Operate horizontal pits during low volume to act as a dynamic tourist attraction without blocking flow.

Automation: Unclaimed Chips

Instead of Floor Managers physically queueing at the cashier, implement CRK machine integration. FMs scan their ID and deposit chips directly into smart kiosks, restoring floor presence instantly.

Accessibility: PAS System Mobile

The PAS system currently anchors FMs to fixed desktop stations. Upgrading to a secure, RWS-WiFi-only Mobile Web App puts critical system controls directly in the hands of the FM on the active floor.